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ServiceNow Quality Assurance Lead
2 weeks ago
As a ServiceNow Quality Assurance Lead, you will be responsible for designing, developing, and executing test plans, test cases, and test scripts for various ServiceNow modules (ITSM, ITOM, ITAM, etc.).
Key Responsibilities:
Perform functional, regression, integration, and end-to-end testing on ServiceNow applications, including configurations and customizations.
Collaborate with development teams to understand project requirements and ensure accurate test coverage.
Leverage automated testing tools (e.g., ATF, Selenium) to build efficient testing processes.
Test ServiceNow workflows, catalog items, scripts, and UI policies to ensure that all implementations meet specified requirements.
Perform API testing and data validation for integrations between ServiceNow and other systems.
Identify, track, and report defects in JIRA or a similar bug-tracking tool and ensure timely resolution.
Required Skills & Qualifications:
- 5-6 years of experience in software testing, with at least 3 years dedicated to ServiceNow QA.
- Experience with ServiceNow testing tools such as Automated Test Framework (ATF) and familiarity with external tools like Selenium.
- Strong knowledge of various ServiceNow modules (ITSM, ITOM, ITAM) and ability to test both out-of-the-box features and custom applications.
- Experience with API testing tools such as Postman or SoapUI.
- Proficiency in defect management and test case management tools like ServiceNow, JIRA, TestRail.
- Understanding of ServiceNow data models, workflows, and integrations.
- Solid experience in manual testing and the ability to transition to test automation.