Customer Service Representative

2 days ago


Lake Zurich, Illinois, United States Kroger Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Mariano's. This individual will be responsible for delivering exceptional customer service, resolving customer concerns, and maintaining a positive shopping environment.

Key Responsibilities:
  • Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all interactions.
  • Anticipate customer needs and respond to questions and resolve issues in a timely manner.
  • Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, and excellent service.
Requirements

To be successful in this role, you must have:

  • A high school diploma or equivalent.
  • At least 6 months of related experience or training.
  • Effective interpersonal and customer service skills.
  • Good math skills and the ability to add, subtract, multiply, and divide.
  • Sound judgment and decision-making skills.

We offer a competitive salary of $ $25-$35 per hour, depending on experience, as well as opportunities for professional growth and development. Estimated annual salary: $ $52,000 - $72,000.



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