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Retail Consultant

2 months ago

Austin, Minnesota, United States Bridgestone America, Inc. Full time

Retail Sales Associate

Employee Type: Regular, Full-time

Company Overview

Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 individuals across North America. Operating more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is a leader in tire and automotive service sales, exceeding $3 billion. We are committed to fostering a diverse workforce that reflects the communities we serve, believing that a variety of perspectives enhances our service quality.

Job Summary

This role is designed for a dynamic individual who will engage with customers both in-person and over the phone. Your communication skills will be essential in articulating warranty options, coordinating time commitments between technicians and customers, managing checkout processes, and promoting our products and services.

Key Responsibilities

  • Enhancing customer satisfaction and loyalty
  • Merchandising, advertising, and promoting products and services
  • Providing energetic and responsive service to every customer, whether on the phone or in-store
  • Exhibiting a strong desire to excel in a retail setting
  • Demonstrating motivation in sales
  • Performing additional duties as assigned

Qualifications

Applicants should possess a High School Diploma or equivalent and have at least 2 years of experience in consumer retail sales. Strong communication skills are necessary to assist customers with sales inquiries and resolve complaints, ensuring customer retention and loyalty. Problem-solving skills related to customer issues are essential. A valid driver's license is required at all times, and candidates must complete all mandatory BSRO training courses and modules relevant to this position.

Preferred Qualifications

A 2-year degree or equivalent experience is preferred.

Employee Type

Regular, Full-time