Healthcare Services Coordinator
5 days ago
Patient Care Coordinator Role Description
The Patient Care Coordinator is a vital member of our team at MAX Surgical Specialty Management, responsible for providing exceptional customer service and support to patients, families, and visitors. This role requires a self-motivated individual with excellent communication skills and the ability to work in a fast-paced environment.
Main Responsibilities:
- Greet visitors, patients, and families in a professional and welcoming manner, directing them to the appropriate area.
- Maintain an efficient patient flow through the registration process, providing excellent customer service to patients and families.
- Promptly answer and direct phone calls, taking accurate messages and delivering them to the appropriate individual.
- Post self-pay charges, collect payments, and provide patients with receipts.
- Reconcile billing slips to the daily schedule.
- Update patient information, including demographics, insurance, HIPAA forms, and financial waivers.
- Schedule appointments accurately, using the waitlist when applicable.
- Effectively communicate problems, concerns, or issues to the Office Supervisor/Manager.
- Perform various clerical duties, such as faxing, photocopying, scanning, filing, and mailings.
- Demonstrate flexibility with various work schedules and cover for other staff when requested.
Requirements:
- High School Diploma required; A.S. Degree in healthcare/related field preferred.
- Comprehensive knowledge of electronic medical records.
- Adeptness in the healthcare industry.
- Clerical duties experience.
- Expertise in answering inbound calls.
- Deep understanding of data entry.
- Ability to prioritize workload and perform in a fast-paced and challenging environment.
- Excellent phone etiquette and ability to establish rapport with diverse clientele.
- 1+ year of experience as a Medical Receptionist.
- General grasp of dental and medical terminology.
- Prior experience with multi-line phone systems preferred.
- Ability to work on a rotating Saturday schedule.
Our Commitment to Equality:
We are an equal opportunity employer, committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.
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