Security Operations Technician

3 days ago


Alexandria, Virginia, United States 3SI Security Systems Full time
Job Description

We are seeking an IT Support Professional to join our team. This role will be responsible for providing technical support for various security applications, including video management systems, access control systems, and Physical Security Information Management (PSIM) system.

The ideal candidate will have experience in troubleshooting and resolving IT issues on desktops, as well as basic networking skills. Remote desktop experience is also a plus.

This position requires the ability to work in a fast-paced environment and provide excellent customer service. The successful candidate will be responsible for installing and troubleshooting software, maintaining proper documentation, and monitoring ticket workflows.

The estimated salary for this position is $75,000 - $90,000 per year, depending on experience.

Key Responsibilities:

  • Provide technical support for security applications
  • Troubleshoot and resolve IT issues on desktops
  • Install and troubleshoot software
  • Maintain proper documentation
  • Monitor ticket workflows

Requirements:

  • Experience in troubleshooting and resolving IT issues on desktops
  • Basic networking skills
  • Remote desktop experience
  • 1-5 years of help desk experience

About Us:

Our company, 3SI Security Systems, is a leading provider of security solutions. We offer a unique combination of deterrence, detection, and live asset tracking services that result in apprehensions and convictions. Our team is dedicated to helping create a #SaferWorld by assisting law enforcement agencies in apprehending and convicting dangerous offenders.

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