Studio Operations Associate

3 weeks ago


Los Gatos, California, United States Power4 Pilates Full time
About Us

Power4 Pilates is dedicated to empowering individuals to live their best lives through movement and wellness. Our high-volume Reformer Pilates Studio offers a dynamic and supportive environment, with 7 formats and 15 group classes per day, 7 days a week.

Job Summary

We are seeking a skilled and compassionate Membership Support Specialist to join our team. This role requires a strong focus on delivering exceptional customer service, while maintaining a clean and organized studio environment.

Key Responsibilities
  • Greet members and guests warmly, providing personalized support and assistance.
  • Process member accounts, including bookings and invoices, with accuracy and efficiency.
  • Respond promptly to customer inquiries via text and email, resolving issues in a professional manner.
  • Assist with cleaning and sanitizing equipment, floors, and bathroom areas, upholding high standards of hygiene.
  • Organize and tidy studio spaces during downtime, creating a welcoming environment.
  • Prepare cold towels throughout the day, enhancing the overall member experience.
  • Support the Assistant General Manager with various tasks, contributing to the smooth operation of the studio.
Requirements
  • 1+ years of customer service experience, preferably in the fitness industry.
  • A passion for fitness and health, with excellent communication skills.
  • Ability to multitask, problem-solve, and work effectively in a fast-paced environment.
  • Self-motivated, with a focus on delivering exceptional results.

Estimated Salary: $17.50 per hour.



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