Restaurant Operations Director

2 days ago

Cairo, Ohio, United States Burger King Full time

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Responsibilities:

  • Profitability

Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes. Reviews key P&L lines to increase profitability for the restaurant. Drives sales through proactive guest service, people development & operations management.

Guest

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility. Manages the guest experience through operations and timely response to Guest issues. Problem solves guest feedback systems to determine root-causes and develops action plans to address issues. Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives.

People

Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team. On-boards new team members by training and guiding them through the certification process. Inspires the restaurant team by effectively managing individual and team recognition programs. Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance.

Operations

Manages restaurant labor using optimal Manager staffing and Team Member scheduling. Enforces compliance with government regulations, employment laws, and BKC policies. Ensures that restaurant upholds operational and brand standards. Performs duties of the Assistant Manager & Hourly Shift Coordinator when necessary.

Benefits

  • Medical, Dental, and Vision Coverage
  • Life and Accident Insurance
  • Short/Long Term Disability
  • 10 Days Paid Vacation
  • Service Awards
  • Bonus Potential
  • 401(k) Plan

Every day, more than 11 million guests visit BURGER KING restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

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