Aquaventure and Dock/Lagoon Team Member

4 weeks ago

'Ewa Beach, United States The LineUp at Wai Kai Full time
Job Summary

The Aquaventure and Dock/Lagoon Attendant is a key member of our team at The LineUp at Wai Kai, responsible for providing exceptional customer service and ensuring a safe experience for our guests in the Wai Kai Lagoon.

Key Responsibilities:

  • Prepare the Rental Dock for the day by completing the Pre-Opening Rental Dock checklist, including tasks such as rolling racks for PFDs and paddles to the appropriate place on the dock, turning on and logging in to the POS, ensuring rental equipment is clean and ready for rent, batteries are fully charged, and the dock and beach area is clean and tidy.
  • Assist guests in the rental of paddleboards, kayaks, boats, and other rental equipment, providing knowledge on the use of all rental equipment and instructions on how to use it safely.
  • Patrol the Wai Kai Lagoon to monitor safe boating and compliance with rules and regulations, ensuring that rental equipment is cleaned between rentals and that all equipment is properly stowed, cleaned, and secured at the end of the day.
  • Assist with set-up and clean-up of special events, races, or other activities offered by The LineUp, ensuring that the dock area is clean and tidy at the beginning and end of the day.
  • Document any injuries or damage to boats on the applicable Incident Report and share the report with your Supervisor and Manager in a timely fashion.
  • Operate the reservation system to efficiently review customers' orders, payments, and to upsell additional products or services in the system.
  • Assist guests on the inflatable obstacle course and ensure safety, performing safety briefings for equipment including lagoon rules and expectations.
  • Follow all company safety procedures while handling the boat fleet and inform guests of safety expectations in a professional manner.
  • Perform minor repair work and maintenance-related tasks for the Rental Dock area and equipment, supervising swimming activities at the Wai Kai Lagoon and ensuring that policies, guidelines, and safety procedures are followed by renters at The LineUp.
  • Administer first aid in the event of injury, rescue swimmers in distress or danger of drowning, and administer CPR and/or artificial respiration, if necessary.
  • Evaluate conditions for safety and initiate the aquatics emergency action plan as required.

Requirements:

  • Excellent customer service and people skills
  • Experience on vessels, Commercial or Recreational Boat experience
  • Must have ocean sports experience, OC-6; OC-1; Kayak, SUP (Stand Up Paddle)
  • Must have strong swimming skills
  • Must be able to work a variety of day, night, weekend, and holiday shifts, with flexibility depending on weather and scheduled events
  • Must be able to work independently with little or no supervision
  • Effective communication and interpersonal skills, with the ability to read, write, and speak English, and additional language skills a plus
  • Must be able to lift 50 lbs. and perform the Waterfront Attendant duties, with frequent bending, twisting, lifting, standing, and squatting required
  • Ability to maintain composure in stressful situations and have excellent multi-tasking abilities
  • Must be a person who takes pride in their work and likes to stay busy, focusing on doing the best job possible

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