Membership Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Membership Service Representative at the Carl E. Sanders Family YMCA Branch. As a key member of our team, you will be responsible for delivering exceptional service to our members, guests, and program participants, ensuring a positive and welcoming experience at our branch.

• Provide exceptional service to members, guests, and program participants, contributing to member retention and satisfaction.
• Welcome members as they enter and leave the YMCA, creating a warm and inviting atmosphere.
• Greet, engage, and/or provide tours to prospective members and program participants, showcasing our facilities and services.
• Support and/or directly involved in the sale of memberships and/or program registrations, meeting sales targets and goals.
• Develop and maintain a comprehensive knowledge base to respond to member, prospective member, and program participant inquiries, providing accurate and timely information.
• Build and maintain committed and connected relationships with members, volunteers, and collaborative partners, fostering a sense of community and belonging.
• Directly handle and resolve membership concerns, escalating unusual situations or unresolved issues to supervisor as needed.
• Implement and maintain YMCA safety protocols related to branch operations, ensuring a safe and healthy environment for all.
• Provide leadership and guidance to members and staff on safety protocols, promoting a culture of safety and responsibility.
• Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures, staying up-to-date with training and requirements.
• Protect member confidentiality, adhering to privacy requirements and maintaining the confidentiality of personal information.
• Adhere to and implement all policies and procedures outlined in the training manual, ensuring compliance and consistency.
• Communicate effectively with members, guests, program participants, and volunteers, providing assistance and support as needed.
• Participate in the annual branch Why It Matters Campaign, achieving individual and team goals related to the campaign.
• Attend all staff meetings and trainings, as required, staying informed and engaged with the team.

• A working knowledge of computers, including MS Word and MS Excel.
• Ability to handle multiple tasks, work independently, problem-solve, and possess effective time management skills.
• High degree of human relation skills, including effective communication and conflict resolution.
• Ability to establish, collaborate, and maintain relationships with staff, members, volunteers, schools, and public entities.

• 1+ years of experience in customer service, either paid or volunteer.
• SPIRIT helpful.
• Previous YMCA or non-profit experience.

Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we're looking for a diverse mix of people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.