Patient Registration Specialist
4 weeks ago
Job Summary
The Patient Registration Specialist at Baylor Scott & White Health is responsible for obtaining accurate demographics and insurance information to register patients, verify insurance benefits, and negotiate patient financial responsibilities. This role requires a passion for cross-training and working in various areas as assigned, while serving as a mentor and trainer for peers.
Essential Functions
Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing. The ideal candidate will have knowledge of patient flow processes in each area and be able to identify opportunities for process improvement that promote team concepts and improve revenue cycle functions and the patient experience.
Interacts with other areas and departments to provide information related to patient delays, schedule changes, and other relevant items. Verifies patient eligibility for insurance coverage and calculates patient liability according to financial clearance policies. Establishes patient liability and advises patients of deposit requirements, negotiates payment arrangements as necessary, and may be accountable for performing cashiering responsibilities according to established policies and procedures.
Assists patients to nursing units by providing directions, personal escort, and medical mobility assistance when applicable. Escalates potential service issues to management when necessary. Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements, and patient safety requirements for appropriate patient identification.
Key Success Factors
2 years of healthcare or customer service experience or education equivalency required. Proven good listening, interpersonal, and communication skills, and professional, pleasant, and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, including crime, behavioral health, and suffering patients, and life or death situations. Must be able to exhibit a high level of empathy and effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
Benefits
Our competitive benefits package includes immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning Day 1. Note: Benefits may vary based upon position type and/or level.
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