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Director, Field Service Operations

3 weeks ago

Houston, Texas, United States Otis Worldwide Corporation Full time

About the Role:

We are seeking an experienced field service operations leader to join our team as a maintenance operations manager. In this role, you will be responsible for providing day-to-day management and training of field staff, including employee selection and development, field training, and safety.

Main Responsibilities:

  • Ensure field employee safety and quality of service in your territory
  • Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
  • Ensure effective and efficient allocation of available resources such as manpower and materials
  • Conduct field education training with field workforce
  • Improve efficiencies, managing route schedules and callback rates
  • Understand how to provide technical support to field staff, either self-provided or redirected to other experts
  • Authorize repair orders and tracking completion
  • Lead change toward better efficiency and communication

Requirements:

  • High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
  • Experience working with a team of technicians is required
  • Leadership experience is required
  • Elevator industry experience is desired, but not required
  • Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
  • Strong computer and technology skills, business acumen and a passion for customer service
  • Travel is required within your territory, driver's license as required for your territory

What We Offer:

  • A long-term employment contract with the world market leader in a crisis-proof industry
  • Intensive training in the areas of technology, processes & soft skills
  • Opportunities to exchange ideas with experienced colleagues
  • A chance to build what's next with a diverse, global team