Healthcare Operations Supervisor

6 days ago


Royal Oak, Michigan, United States Medical Service Company Full time
Transforming Healthcare Through Excellence

Medical Service Company, a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience, is seeking a skilled Healthcare Operations Supervisor. This critical role plays a vital part in delivering exceptional patient care and service to our clients.

Competitive Compensation:
$51,000 per year, plus mileage reimbursement for travel

About the Role:
This Healthcare Operations Supervisor will oversee the daily operations of the hospital liaison team within designated health systems. The ideal candidate will have a strong background in customer service, team management, and healthcare industry knowledge.

Key Responsibilities:
- Implement policies and procedures to ensure best-in-class patient service
- Onboard new hospital liaison staff members
- Oversee day-to-day operations of the hospital liaison team
- Build and maintain relationships with key health system contacts
- Schedule hospital liaisons to ensure adequate coverage

Requirements:
- Graduate of an accredited high school or GED equivalence
- One year (minimum) of supervisor/team lead experience preferred
- One year (minimum) of progressively responsible medical customer service experience
- Excellent communication and interpersonal skills
- Ability to perform extensive driving as required for the position
- Valid driver's license

Benefits:
- Competitive pay
- Mileage reimbursement for travel
- Medical, dental, and vision insurance
- HSA account with company contribution
- Pet insurance
- Company-provided life and AD&D insurance
- Short-term and long-term disability
- Tuition reimbursement program
- Employee assistance program (EAP)
- Employee referral bonus program
- DEI&B program
- Social recognition program
- Employee engagement opportunities
- CALM app
- 401(k) with matching program/Roth IRA
- Company discounts
- Payactiv/on-demand pay

Why Choose Medical Service Company?
We're proud to be a 12-time recipient of the NorthCoast 99 Award as a Top Workplace and a two-time recipient of the National HME Excellence Award for Best Home Medical Equipment company in the US.

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