Retail Bakery Management Professional

5 days ago


Massapequa, New York, United States Crumbl Cookies Massapequa Full time

The Perfect Blend of Leadership and Customer Service

Crumbl Cookies Massapequa seeks a dedicated and results-driven General Manager to lead our team and deliver exceptional customer experiences. As a champion of teamwork and collaboration, you will motivate and empower your colleagues to excel in their roles, ensuring seamless execution of daily tasks and exceptional customer satisfaction.

Main Responsibilities:

  1. Drive sales growth through creative promotions, loyalty programs, and community engagement initiatives.
  2. Mentor and coach team members to enhance their skills, address performance gaps, and provide constructive feedback.
  3. Resolve customer complaints promptly, addressing issues and ensuring complete satisfaction.
  4. Develop and implement procedures to improve workflow, increase productivity, and reduce waste.
  5. Collaborate with owners to set business objectives, establish key performance indicators, and measure success.

Necessary Qualifications:

  • Successful history in retail or food industry management, ideally with previous experience as a General Manager.
  • Current valid Driver's License and ServSafe Food Handlers Certification required.
  • Demonstrated ability to work effectively under pressure, prioritize tasks, and maintain attention to detail.
  • Proficiency in proprietary software, Apple products, and When I Work is advantageous but not mandatory.

Award-Winning Benefits:

  1. Promote work-life balance with up to 10 days of paid time off.
  2. Indulge in exclusive discounts on Crumbl Cookies treats.
  3. Relax every Sunday and enjoy select holiday closures.
  4. Earn competitive quarterly bonuses tied to performance achievements.
  5. Unlock ongoing education, mentorship, and career advancement opportunities within the organization.


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