Client Support Specialist

1 week ago


Belleville, Illinois, United States Auffenberg Dealer Group Full time

Are you passionate about technology and customer engagement? We are looking for dynamic individuals to become part of our innovative and fast-paced Business Development Team.

This position offers a fantastic opportunity to embark on a career in the retail automotive sector and gain insights into the complete dealership experience.

In this role, you will serve as the vital connection between customers and their future vehicles. You will assist clients with inquiries about our company, potential vehicles, and their purchasing options. You will gain knowledge about the latest vehicles and technologies available in the market. Our dedicated in-house training team is committed to your success, providing both online and in-store training programs in collaboration with our manufacturers.

Join us at Auffenberg Dealer Group, a family-owned business since 1942. We value our employees and take pride in promoting from within.

If you are seeking an exciting career with a forward-thinking management team, advanced tools, and cutting-edge technology, we encourage you to explore this opportunity.

What We Offer:

  • Attractive Bonus Opportunities and competitive hourly pay.
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Comprehensive Supplemental Insurance Options
  • Flexible Spending Account (FSA)
  • Paid Time Off
  • 401K with Matching Contributions
  • Access to Tickets for Cardinals, Blues, Fox, Muny, and Ballpark Village Events

Responsibilities:

  • Handle customer calls and ensure follow-up on sales appointments.
  • Respond promptly to internet, phone, and live chat inquiries using established scripts and templates.
  • Provide customers with initial product information and direct them to the appropriate dealership resources.
  • Follow up with leads who are not ready to schedule an appointment or who have missed appointments.
  • Engage in team and process development sessions while maintaining positive relationships with teammates, sales teams, and dealership management.
  • Utilize the CRM tracking system on a daily basis.

Qualifications:

  • Previous experience in a customer service role is required.
  • Team-oriented mindset.
  • Prompt and courteous demeanor.
  • Enthusiastic personality.
  • Strong computer skills are essential.
  • Willingness to undergo a pre-employment background check and drug screening.

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