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Clinical Assistant

2 months ago

Saint Paul, Minnesota, United States Riverland Community Health Full time
Job Summary

The Medical Assistant is a vital member of our healthcare team at Riverland Community Health, responsible for delivering high-quality patient care and support services.

Key Responsibilities
  • Facilitating Patient Care
    • Work collaboratively with medical staff to provide timely and quality patient health services.
    • Assist with procedures as needed, ensuring a smooth and efficient patient experience.
  • Rooming Patients
    • Prepare patients for exams by taking vital signs, collecting medical history, and ensuring all necessary equipment is available.
    • Collect specimens and perform routine diagnostic procedures, including EKGs, audiograms, and vision and hearing screenings.
    • Administer medications and vaccinations as ordered by the provider.
  • Administrative Duties
    • Receive and respond to patient calls and messages, ensuring timely communication with providers.
    • Fax and email correspondence for providers, maintaining accurate and up-to-date records.
    • Coordinate referrals to outside providers and schedule appointments, streamlining the patient care process.
    • Complete pre-visit planning to obtain necessary information and reports for provider review.
  • Stocking and Cleaning
    • Responsible for daily stocking and cleaning of patient rooms, maintaining a clean and safe environment.
    • Perform infection control procedures, including regular cleaning and sterilization of equipment and instruments.
    • Report maintenance and cleaning service issues to management.
  • Customer Service
    • Develop and maintain positive relationships with patients, families, and outside agencies to facilitate coordination of care.
    • Follow through to resolve service problems promptly and professionally, involving appropriate clinic staff as needed.
    • Alert patients to provider changes and/or delays in schedule, ensuring clear communication.

Requirements

  • Ability to use customer service skills to positively impact the experience of care for our patients, external customers, and internal service partners.
  • Ability to work collaboratively on projects, identifying problems, and implementing solutions.
  • Skill in preparing and maintaining detailed records, files, reports, and other correspondence.
  • Ability to establish and maintain effective communication, demonstrating sound judgment and decision-making abilities.
  • Ability to perform the job in accordance with Riverland Community Health's Standards of Business Conduct, including compliance, ethics, and integrity.

Education/Experience

  • Previous clinical experience is preferred or equivalent to education/skills.
  • Medical terminology preferred.
  • X-ray Limited Scope certification preferred, with compensation provided.

Certificates, Licenses, Registrations

  • Registered Medical Assistant or Certified Medical Assistant is preferred.
  • EMT License.
  • LPN license required.
  • BLS certification.

Physical Demands

Standing for long periods of time, with some bending, stooping, and stretching. May be required to lift up to 30 lbs.

Work Environment

Work is performed in a clinic office environment, with possible exposure to communicable disease and medical preparations common to the clinic environment.