Multilingual Customer Support Associate

5 hours ago


Columbia, Maryland, United States TEKsystems Full time
Customer Service Representative Opportunity

The TEKsystems team is seeking a skilled and bilingual Customer Service Representative to join our dynamic back-office support team. As a key member of our organization, you will provide exceptional customer service and clerical duties in a fast-paced office environment.

We are looking for an individual who can effectively communicate with customers in English and Spanish, providing one-stop resolution and education on our programs and services.

Your responsibilities will include:

  • Answering inbound calls from citizens regarding parking violations
  • Verifying violation images and validating vehicle information
  • Processing payments and assisting with data entry

This role requires a high degree of efficiency, dependability, reliability, and accountability. You will work closely with our team to ensure timely and accurate handling of calls and information.

Required Skills & Qualifications
  • Fluent in English and Spanish
  • High school diploma or equivalent
  • 2 years of customer service experience with at least 1 year in a call center environment
  • Strong interpersonal skills and ability to interact with varying personalities

You will have the opportunity to grow professionally within our company, working with a well-known nationwide fleet operations organization. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as 401(k) and weekly pay.

The estimated salary range for this position is $16.00 - $17.00 per hour, based on location and experience. We offer a competitive compensation package and opportunities for professional growth.

This is a hybrid position located in Columbia, MD. We are committed to creating a diverse and inclusive workplace culture.



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