Fitness Customer Experience Specialist
5 days ago
About Us
Planet Fitness Inc. is a rapidly growing fitness company with over 2,000 locations across the United States, Canada, and internationally.
Job Description
We are seeking a Member Services Representative to join our team at Planet Fitness Inc. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our members and guests.
Key Responsibilities:
- Open the club and greet members, prospective members, and guests in a friendly and welcoming manner.
- Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Maintain the neatness and cleanliness of the club.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- An upbeat and positive attitude.
- Punctuality and reliability are essential.
- Exceptional customer service skills, able to interact positively and professionally with members and co-workers.
- A strong listener with the ability to empathize and problem-solve.
- Diplomacy in all interactions, using appropriate behavior and language.
- A High School diploma or GED equivalent is required.
- You must be 18 years of age or older.
Physical Demands:
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50 lbs.
- Occasional exposure to toxic chemicals.
Estimated Salary: $25,000 - $35,000 per year, depending on location and experience. We offer a competitive salary and benefits package, including opportunities for growth and development within the company.
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