Fitness Customer Experience Specialist

5 days ago


Gainesville, Florida, United States Planet Fitness Inc. Full time

About Us

Planet Fitness Inc. is a rapidly growing fitness company with over 2,000 locations across the United States, Canada, and internationally.

Job Description

We are seeking a Member Services Representative to join our team at Planet Fitness Inc. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our members and guests.

Key Responsibilities:

  • Open the club and greet members, prospective members, and guests in a friendly and welcoming manner.
  • Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • An upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, able to interact positively and professionally with members and co-workers.
  • A strong listener with the ability to empathize and problem-solve.
  • Diplomacy in all interactions, using appropriate behavior and language.
  • A High School diploma or GED equivalent is required.
  • You must be 18 years of age or older.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.
  • Occasional exposure to toxic chemicals.

Estimated Salary: $25,000 - $35,000 per year, depending on location and experience. We offer a competitive salary and benefits package, including opportunities for growth and development within the company.



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