Customer Service Specialist

3 weeks ago


Venice, Florida, United States Millennium Physician Group Full time
About the Role
As a Patient Connection Representative at Millennium Physician Group, you will play a vital role in providing exceptional customer service to patients and medical practices within our family. You will be the first point of contact via telephone, handling large volumes of inbound calls (100-150 daily) with poise and professionalism.

Main Responsibilities
- Manage high call volumes through delivery of exceptional customer service and support
- Identify patient needs, resolve problems by clarifying issues, researching answers and alternative resolutions, and implementing best solutions
- Complete and process records to ensure accurate and thorough data entry into the Athena system
- Meet performance metrics, goals, and outcomes in a fast-paced team environment

The Ideal Candidate
We are looking for individuals who possess a positive customer service attitude, excellent teamwork skills, and a willingness to learn and grow. If you enjoy helping people, have strong communication skills, and can adapt to changing circumstances, we encourage you to apply.

About Us
Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, dedicated to delivering exceptional patient care and building strong relationships with our communities. We offer a dynamic work environment, opportunities for growth and development, and a competitive salary of $40,000 - $60,000 per year, depending on experience.

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