Guest Care and Sales Team Member

6 days ago


Kissimmee, United States Tire Choice Auto Service Centers Full time

About the Role

The Guest Care Specialist role is a full-time or part-time hourly position based upon needs of the business. This role is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assist in driving sales of automotive repair services and tires.

This position is responsible for successfully completing Monro's training program to enable Guest Care Specialists to execute the Monro selling process. They must be able to communicate clearly and professionally, both verbally and in writing, and develop a good understanding of the products or services being offered to guests.

The ideal candidate will possess strong problem-solving skills, ability to work effectively in a team environment, and maintain an organized and neat guest waiting area.



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