Retail Computer Specialist

2 weeks ago

Westbury, New York, United States Micro Center Full time
Computer Technician Job Description

At Micro Center, we're seeking a skilled Computer Technician to join our team. As a key member of our technical support team, you'll provide exceptional customer service and technical expertise to our customers.

Key Responsibilities:
  • Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment, and other retail products.
  • Recommend various service solutions, including data backups, anti-virus, extended warranties, and support subscriptions.
  • Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices.
  • Assemble custom computers sold by our expert build-your-own (BYO) sales team.
  • Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications.
  • Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked.
  • Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.
Requirements:
  • High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
  • CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications highly desirable.
  • Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.
  • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
  • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.
Benefits:
  • Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates.
  • Flexible Schedules & Excellent Pay.
  • Employee Discount that includes a Friends & Family Discount Program.
  • Tuition Reimbursement & Education Discounts.
  • Paid Time Off for Regular Associates.
  • 401K Plan with company match.
  • Esteemed Vendor & Company Job Training.
  • Career Advancement Opportunities.

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements.

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