Healthcare Support Specialist

1 week ago

Cleveland, Ohio, United States Cleveland Clinic Full time

Job Summary

Cleveland Clinic's Main Campus is seeking a skilled Healthcare Support Specialist to join our team in the Cardiology Stepdown Unit. As a key member of our healthcare team, you will provide exceptional patient care and support to patients with heart issues who are about to undergo procedures such as open-heart surgery and pacemaker implantation.

About the Role

This is a great opportunity for individuals who are looking for ample learning opportunities and a chance to work in a team-oriented environment. Our Cardiology Stepdown Unit is focused on providing psychological safety and support to our caregivers, ensuring they feel valued and appreciated.

Responsibilities

  • Conduct in-person greetings, welcome, and orientation to the unit for newly admitted and transferred patients.
  • Respond to patient call lights and make rounds to ensure patient needs are met.
  • Assist with processing patient admissions, transfers, and discharges.
  • Provide wayfinding assistance and direct patients and families to available resources.
  • Assemble and maintain patient medical records and other documents related to patient care.
  • Assist with unit clerical functions and troubleshoot equipment failures.

Requirements

  • High school diploma or equivalent.
  • 1 year of experience in a customer service-related role.
  • Experience with typing, computer training, or equivalent coursework.

Preferred Qualifications

  • College degree.
  • Microsoft Office experience.

Physical Requirements

  • Requires full range of motion, manual and finger dexterity, and eye-hand coordination.
  • Requires frequent data entry, standing, and walking for extensive periods of time.
  • Requires normal or corrected speech, hearing, and vision.
  • Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment

  • Follows standard precautions using personal protective equipment as required.

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