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Customer Service Representative

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Dallas, Texas, United States Spay Neuter Network Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Spay Neuter Network. As a key member of our front desk team, you will be responsible for providing exceptional client care and ensuring a seamless experience for our clients and their pets.

Essential Functions
  • Represent Spay Neuter Network by providing outstanding customer service and maintaining positive relationships with clients, volunteers, and staff.
  • Maintain accurate client and patient records, including medical history and services provided.
  • Promote clinic services and ensure efficient client care.
  • Assist clients with paperwork, data entry, and other administrative tasks.
  • Provide excellent communication and customer service skills, both in person and over the phone.
Requirements
  • High School Diploma or Equivalent required.
  • Excellent verbal and written communication skills in English and Spanish.
  • Proficiency with data entry and Microsoft Office programs.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Must be comfortable around pets and able to handle them safely.
Physical Requirements
  • Ability to work standing or sitting for 8 or more hours.
  • Ability to lift and carry up to 50 pounds repeatedly.
  • Ability to bend, kneel, and move through cramped areas.
  • Good range of motion in joints, wrists, knees, and elbows.
Emotional/Mental Requirements
  • Ability to work under stressful conditions and maintain a calm demeanor.
  • Ability to cope with death and difficult situations.
  • Excellent problem-solving and decision-making skills.