Lititz Area Service Manager
3 weeks ago
As a Regional Dispatcher at Synerfac Technical Staffing, you'll play a key role in ensuring the smooth operation of our commercial services division. Your primary responsibilities will include:
- Managing daily schedules for Service Technicians, dispatching them promptly as service calls are completed.
- Arranging follow-up visits with customers, ensuring timely collaboration with vendors for part deliveries when required.
- Generating work orders swiftly upon receipt of service calls, optimizing assignments based on technician expertise and location.
- Maintaining accurate and up-to-date customer information within the company's database for streamlined service tracking.
- Serving as the communication hub, liaising with department managers, employees, and customers to ensure clarity and resolve issues.
- Conducting comprehensive debriefings with technicians post-service calls to ensure quality and address any concerns.
- Initiating follow-up communications to confirm appointments and enhance overall customer satisfaction.
- Partnering with the Commercial Service Manager to manage call capacity effectively, ensuring operational efficiency.
Why Join Us
At Synerfac Technical Staffing, we value our employees and offer a supportive work environment that promotes trust and autonomy. Our team is dedicated to delivering exceptional service and providing opportunities for career growth through ongoing training and development.
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