Senior Network Support Technician

1 week ago

Napa, California, United States North Bay Regional Center Full time
Company Overview: At North Bay Regional Center, we are dedicated to ensuring that individuals with developmental disabilities have access to the same opportunities as all citizens. As one of the 21 nonprofit Regional Centers in California, we provide a comprehensive program tailored to the needs of our communities, driven by passionate employees who work diligently to achieve our goals each day.

Who We Serve: North Bay Regional Center offers advocacy, services, support, and care coordination for children and adults diagnosed with intellectual and developmental disabilities, along with their families in the surrounding counties. We collaborate with community-based organizations and agencies to empower our clients to thrive and live independently within the diverse communities we serve.

Diversity, Equity, and Inclusion: Our staff, vendors, Board of Directors, and community members are committed to understanding and addressing service disparities that impact the daily lives of our consumers and their families. We aim to evolve into a culturally competent service system that promotes diversity, equity, inclusion, and belonging. Learning from one another is vital to our success as an agency.

Are you enthusiastic about supporting individuals with developmental disabilities? North Bay Regional Center is a nonprofit organization that partners with the Department of Developmental Services to coordinate essential services and support for individuals with developmental disabilities. We are committed to promoting opportunities by supporting choices for our clients.

North Bay Regional Center serves over 10,000 individuals across the counties. Guided by our mission and values, we assist people with developmental disabilities in obtaining the necessary services and supports to live fulfilling lives in the community. Our strategic goals focus on employment, independence, community access, and family support.

We strive to be a culturally and linguistically competent agency, ensuring that we provide services tailored to the unique circumstances of our diverse clients and families. We also value the contributions of our diverse staff.
Position Overview: Under the supervision of the Information Technology Supervisor, the Network Support Technician III will be responsible for various aspects of computer systems support and administration. Key Responsibilities:
  • Provide technical support and respond to user inquiries regarding agency computers, including both hardware and software.
  • Ensure timely resolution of support tickets in accordance with established service level agreements (SLAs).
  • Oversee maintenance, reporting, and training for the client database (SANDIS) and operational tasks associated with the AS/400 system.
  • Offer second-tier support for junior IT technicians and develop documentation to assist in resolving common issues.
  • Escalate complex technical problems to the IT Supervisor as needed.
  • Design, configure, and maintain network infrastructure, including LAN, WAN, VPN, and wireless systems.
  • Monitor and enhance network performance, security, and reliability.
  • Install and configure network hardware and software, including routers, switches, firewalls, and servers.
  • Manage user accounts, permissions, and access rights within the network.
  • Troubleshoot network issues and provide prompt solutions to minimize downtime.
  • Ensure compliance with security policies and regulations.
  • Analyze network traffic and capacity to identify areas for improvement.
  • Collaborate with IT teams and other departments to optimize network resource utilization.
  • Maintain comprehensive documentation of network configurations and equipment.
  • Recommend system upgrades and configurations for end-user systems and network equipment.
  • Monitor systems for vulnerabilities and implement risk mitigation strategies.
  • Assist users with account-related issues, including password resets.
  • Provide support for mobile devices utilizing Office 365.
  • Troubleshoot hardware and software issues related to agency printer networks.
  • Conduct daily operations to monitor, maintain, and secure agency backups for all systems.
  • Deliver training to users on the effective use of Office 365.

The responsibilities outlined above reflect the primary functions of the role and are not an exhaustive list of all tasks that may be required.
Qualifications: A Bachelor's degree in computer science, information technology, or a related field, along with relevant certifications is preferred.
  • 3-5 years of experience in network administration or a related field.
  • Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and SNMP.
  • Experience with network hardware such as routers, switches, firewalls, and VPNs.
  • Familiarity with network monitoring and troubleshooting tools.
  • Knowledge of security protocols and best practices.
  • Excellent communication and teamwork abilities.
  • Capability to work independently and manage multiple priorities in a dynamic environment.
-OR-

Equivalent to high school graduation with a minimum of 5 years of network administration experience and relevant courses and certifications.

Special Requirements:
  • Ability to provide reliable transportation during and after working hours, along with the necessary automobile liability insurance as mandated by law.
  • This position is primarily office-based, though remote work may be considered.
Note on Work Expectations: All employment at NBRC necessitates in-person interactions with clients, families, and coworkers. Candidates must reside within commuting distance of their assigned office and clients. While fully remote work is not available, a hybrid arrangement may be possible after demonstrating performance expectations.

Benefits: North Bay Regional Center offers a comprehensive benefits package, including:
  • CalPERS Retirement Plan
  • CalPERS Medical Insurance Plans with generous employer contributions
  • Dental Insurance with no cost for employee-only coverage
  • Vision Insurance with minimal employee cost share
  • Flexible Spending Accounts for Medical and Dependent Care
  • 100% Employer Paid Life Insurance
  • Generous vacation and sick leave policies
  • Employee Referral Reward Program
  • 15 Paid Agency Holidays annually
  • CalPERS 457 Supplemental Retirement Plan

Job Type: Full-time

Salary: $71,424 - $95,748 per year

For more information about North Bay Regional Center, please visit our website.

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