Grocery Department Manager
2 months ago
As a Grocery Department Manager at Food Lion, you will play a critical role in supporting the management and operations of our store to meet financial and sales goals. You will be responsible for building strong relationships with associates and customers, promoting a positive culture, and maintaining effective communication with the management team and throughout the organization.
Key Responsibilities- Manage the Grocery Department, including hiring, training, and developing department associates
- Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports
- Daily management of labor and coaching of associates to achieve productivity expectations
- Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy
- Support the achievement of budgeted financial and operating results
- Ensure customer satisfaction and provide exceptional customer service
- Control store expenses through proper ordering, care for supplies, and equipment
- Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
- Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
- Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department
- Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise are done in accordance with policies and guidelines
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
- Assist with the physical inventory of product on hand bi-annually
- Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
- Ensure compliance with local, state, and federal regulations
- Adhere to all company guidelines, policies, and standard practices
- Maintain security standards
- Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
- Perform all other duties as assigned
- High school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication, and customer service skills
- Good understanding of store operations preferred
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Ability to lead and direct others
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
- Ability to use computers and other communication systems required to perform job functions
- Ability to use hand-held computers for orders, mark downs, scan outs, and inventory
- Stand 100% of the time, frequently walking short distances
- Ability to push or pull up to 2000 pounds using a pallet jack or float
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
- Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check invoices, dates, and other written documents
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