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Automotive Customer Service Specialist

2 months ago


Myrtle Beach, South Carolina, United States Beach Automotive Full time

Key Responsibilities

Manage service requests and streamline the operations of the service area. Ensure that clients receive timely, respectful, and effective assistance.

Take charge of the customer journey by executing additional tasks that enable the dealership to create a lasting positive impression.

Provide exceptional support for all customer inquiries, whether via phone or face-to-face, ensuring that each customer is handled with care.

Guarantee that the daily allocation of technicians' time is effectively utilized to serve customers.

Efficiently assign tasks among technicians.

Address technical inquiries regarding vehicle issues, warranties, services, and repairs.

Maintain Customer Satisfaction scores at or above company benchmarks.

Assist in diagnosing vehicle issues; procure parts and tools as needed.

Oversee the management of warranty claims and provide training and supervision for the service department.

Establish schedules and delegate responsibilities to service department personnel.

Reinforce company policies and uphold organizational standards.

Encourage adherence to relevant laws and regulations.

Foster a positive working relationship with manufacturers and promote healthy employee relations.

Collaborate with senior management on decisions regarding hiring and disciplinary actions within the service department.

Qualifications

Well-organized and approachable demeanor.

Proven ability to lead and manage teams.

Strong time management capabilities.

Excellent communication skills with customers.

Professional appearance and grooming.

Consistent history of service and sales achievements.

Strong track record of customer satisfaction.

Team-oriented and self-driven.

Able to work independently with minimal supervision.

Valid driver's license and clean driving record.

Beach Automotive is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.