Security Operations Manager

2 days ago


Oxford, Maine, United States Oxford Casino Hotel Full time
Job Overview:

The Oxford Casino Hotel is seeking a highly skilled and experienced Security Shift Manager to oversee the security operations of our property. As a key member of our team, you will be responsible for ensuring the safety and security of our guests, team members, and assets during your assigned shift.

About the Role:

This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a deep understanding of security protocols and procedures. You will be responsible for overseeing the activities of all security personnel during their assigned shift, ensuring compliance with departmental and company policies, and promoting a safe and secure working environment.

Key Responsibilities:

• Oversee the safety and security of all customers and team members and the company assets during your assigned shift.
• Monitor the activities of all security personnel during their assigned shift to ensure compliance with department and property policies and procedure.
• Promote a working environment in which subordinate personnel can perform assigned duties within established guidelines, procedures, and laws.
• Investigate and follow up on all shift reports and activities.
• Provide clear, concise incident reports, daily logs, and documentation for shift activities and incidents.
• Respond, evaluate, provide first aid, and notify emergency medical services to guests and team members that require medical attention.
• Act as a liaison between law enforcement and casino management.
• Conduct emergency drills within the security department.
• Ensure completion of payroll, timekeeping records, and verify time sheets of all security officers in their shift.
• Provide support and guidance to all casino departments and personnel as needed.

Requirements:

• Previous security officer/dual rate supervisory experience required.
• Must have a complete understanding of gaming laws, state regulations, internal controls, departmental policies, and procedures.
• Strong report writing skills are essential.
• Ability to de-escalate conflict and provide conflict resolution.

Physical Demands and Work Environment:

The work requires some physical exertion, such as being able to stand and walk for extended periods of time, and also some climbing, reaching, pushing, and pulling, and lifting objects. Must be able to lift 40lbs and be able to push and pull a wheeled cart weighing up to 300lbs. May need to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The work environment is one with possible exposure to prolonged loud noise and sometimes close quarters. The position also requires the ability to maintain composure and control during difficult or emergency situations. Position may require exposure to extreme weather conditions at times.

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