Healthcare Advocate and Support Specialist

1 week ago


Harvard, United States Senscio Systems Full time
About Senscio Systems

Senscio Systems is a pioneering healthcare technology company based in Harvard, MA. We leverage advanced AI technology to support patients with complex medical challenges, providing them with real-time self-management support to live comfortably and safely in their homes and communities.

Our 24/7 home-based virtual program acts as an extension of our Members' primary care team, providing actionable situational awareness to their PCP and associated specialists. We integrate physical and behavioral health support with a broad scope of social determinants of health needs, creating a truly holistic, patient-centered plan of self-management support.

Job Overview

We are seeking a highly skilled and compassionate Healthcare Advocate and Support Specialist to join our dynamic team. As a key member of our team, you will provide direct support to our Members, working closely with our multi-dimensional care team to help them achieve the highest quality of life possible.

Key Responsibilities
  • Review tasks, issues, or requests from or about your panel of Members and prioritize them through our unique technology platform.
  • Observe Member success and progress in completing assigned tasks and provide coaching as needed.
  • Escalate information to the next level of our care team for triage and care when necessary.
  • Coordinate with local community-based organizations to assist Members with social challenges such as food insecurity, transportation, or prescription supply issues.
Requirements
  • Medical Assistant/CNA/Community Health Worker certificate and experience required.
  • Energetic, self-starter with a demonstrated work ethic.
  • Computer/technology savvy.
  • High level of energy and capability to work in a fast-moving, rapidly changing environment.
  • Strong communication skills and willingness to build trusted relationships quickly.
Benefits
  • Competitive salary: $60,000 - $80,000 per year.
  • Paid holidays.
  • 401(k) plan.
  • Healthcare insurance stipend.
  • PTO.

This is a full-time position, requiring a high level of energy and commitment to supporting vulnerable populations. If you have a passion for making a difference in people's lives and are eager to work in a rapidly evolving field, we encourage you to apply.


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