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Room Attendant

2 months ago

Reno, Nevada, United States Caesars Entertainment Full time
Job Summary

Under the direction of the Team Captains, the Guest Room Attendant is responsible for cleaning guest rooms, checking for and reporting repairs needed, and responding to guest requests for additional items such as extra blankets, pillows, glasses, etc.

Essential Duties and Responsibilities
  • Cleaning Guest Rooms: Clean assigned guest rooms within prescribed time, including toilets, floors, mirrors and glass, bathtubs and showers, sinks, furniture and counter tops. Vacuum carpeting, remove soiled linen and trash, and replenish room supplies.
  • Responding to Guest Requests: Respond promptly to guest requests such as special cleaning times and delivering extra towels.
  • Maintenance and Repair: Check all lamps and fixtures for burned-out bulbs and check TVs and radios to ensure proper working condition. Report any needed maintenance to supervisor.
  • Plumbing and Sanitation: Check all plumbing fixtures to ensure normal leak-free operation.
  • Room Service: Remove room service dishes from guest rooms for prompt pick-up.
  • Security and Access: Responsible for signing out, securing, and returning hotel passkeys for each day worked as well as room keys found in checked-out rooms.
  • Furniture and Supplies: Arrange guest room furnishings and supplies according to exact departmental specifications.
  • Training and Meetings: Attend department meetings as required by management. Complete training of Blood borne Pathogens procedures.
  • Company Policies and Procedures: Understand and follow the Trailblazer Guide, Housekeeping Manual, and Emergency/Evacuation procedures.
  • Core Values and Service Standards: Exemplify our core values, family style service, our mission and vision. Exemplify our DEI (diversity, equity, inclusion) culture.
  • Additional Responsibilities: Perform other job-related duties as assigned.
Knowledge, Skills, and Abilities
  • Organizational Skills: Good organizational skills.
  • Regulatory Compliance: Ability to understand and comply with all Company and departmental rules and regulations, policies and procedures.
  • Communication and Interpersonal Skills: Skill in establishing and maintaining effective working relationships with staff and guests.
  • Language Skills: Ability to read and communicate verbally in English and Spanish.
  • Self-Motivation and Attention to Detail: Self-motivated and detail oriented.
  • Initiative and Energy Level: Possess initiative and high energy level.
  • Knowledge of Chemical Use and Safety Procedures: Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures.
  • Education: High School diploma or equivalent.
Physical Demands and Work Environment
  • Work Environment: Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated.
  • Physical Demands: Work entails use of solvents/oils and electrical devices. May come into contact with fumes/odors and dirt/dust. Work is done in high places and occasionally on slippery surfaces.
  • Safety and Security: Constant awareness is required of surrounding areas to insure safety of employees and guests. Constant contact with co-workers and guests.
  • Work Schedule and Flexibility: May be subject to smoking environment and moderate noise. Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps).
  • Physical Requirements: Frequent standing, walking, pushing/pulling over 100 lbs. (linen cart weighs 113 lbs. empty, with linen up to 600 lbs.), repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors.
  • Occasional Physical Demands: Occasional reaching overhead and bending over from floor to 6ft., lifting of 10 lbs. or less.
  • Infrequent Physical Demands: Seldom requires sitting, crouching, kneeling, crawling, climbing, and balancing.
  • Cognitive and Communication Skills: Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination. Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment.
Guest Service Standards

Employee is required to meet and deliver our core values, service standards, and family style service.

Performance Requirements

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.