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Customer Service Team Lead

2 weeks ago


Norcross, Georgia, United States DH Pace Company, Inc. Full time
Key Responsibilities
This role involves overseeing a team of CSRs, providing coaching, support, and development to help them meet or exceed performance expectations. You will utilize performance data and regular observations to provide feedback and coaching to ensure that CSRs are adhering to company standards and delivering outstanding customer service. Additionally, you will handle employee onboarding, scheduling, and performance management, including addressing behavioral issues and conducting disciplinary actions as necessary.