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Customer Support Specialist

2 months ago

Sartell, Minnesota, United States Meduit Full time
About Us: Meduit stands as a premier provider of revenue cycle management solutions across the nation, collaborating with healthcare facilities and medical practices in 48 states to ensure exceptional and empathetic patient interactions. Our mission is to address patient inquiries post-visit, allowing our clients to concentrate on delivering quality care. We uphold core values such as Integrity, Teamwork, Continuous Improvement, Client Focus, and a Results-Oriented approach in our daily operations.

Role Overview: The primary responsibility of our Customer Service Representatives is to respond to and resolve patient inquiries related to their healthcare experience. This includes discussions about insurance billing, general queries, and financial responsibilities.

Our representatives are dedicated to providing outstanding customer service while assisting patients with their questions and offering viable solutions regarding their accounts.

Key Responsibilities:
  • Deliver exceptional and confident customer service to all patients.
  • Engage in making and receiving calls to patients concerning their accounts, striving for a mutual resolution.
  • Demonstrate experience in a high-volume call center environment.
  • Utilize patient health information from the client system to address inquiries and update records accurately.
  • Adhere to established policies and procedures to resolve patient account issues.
Are You:

- Seeking a pathway for professional advancement?

- Goal-oriented and resilient?

- Proficient in both verbal and written communication?

- Passionate about assisting others?

- Capable of delivering excellent customer service in diverse and challenging situations?

- Able to thrive in a fast-paced environment?

- Skilled in multitasking with a keen attention to detail?

- Resourceful in overcoming challenges?

What We Provide:
  • Consistent work schedule.
  • No evening or weekend shifts.
  • Supportive and engaging workplace culture.
  • Comprehensive Medical, Dental, and Vision insurance options.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) available.
  • 401K plan.
  • Paid Time Off (PTO) and holidays.
  • Paid training (3+ weeks).
  • Opportunities for internal career growth.
Qualifications:

• High school diploma or equivalent.

• At least 1 year of experience in a call center setting.

Accountabilities:
  • Promptly and effectively address patient inquiries and concerns while maintaining exceptional customer service standards.
  • Actively listen to identify solutions for patient account issues.
  • Accurately reference and update internal client systems.
  • Exhibit empathy, compassion, problem-solving skills, negotiation abilities, and de-escalation techniques.
Meduit is an Equal Opportunity Employer and is committed to creating a diverse environment. We do not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran.