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Lead Clerk

2 months ago

Billings Montana, United States WinCo Foods Full time
About Us

At WinCo Foods, we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support, set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Job Summary

We're seeking a highly motivated and customer-focused Lead Clerk to join our team. As a Lead Clerk, you'll be responsible for assisting management with the operations of the store, performing clerk duties in the designated department, and leading by example. You'll also be responsible for answering customer questions and complaints in a professional manner, ensuring all customers receive fast, friendly service.

Key Responsibilities
  • Assist management with the operations of the store, including performing clerk duties in the designated department
  • Lead by example, demonstrating excellent customer service skills and a positive attitude
  • Answer customer questions and complaints in a professional manner, ensuring all customers receive fast, friendly service
  • Perform the duties of a grocery clerk, cashier, and/or freight stocker as needed
  • Assist assigned employees in the performance of their tasks, including notifying them of their breaks and lunches
  • Consistently provide friendly, courteous service to internal and external customers
  • Monitor area activities, including customer traffic flow, coverage of checkout lanes, etc.
  • Maintain cleanliness and eye-appeal of work area, storage area, equipment, and retail displays according to company policy and legal regulations
  • Ensure the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
  • Communicate with immediate supervisor regularly
  • Assist immediate supervisor as needed or directed
  • Assist clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions
  • May monitor cashier money handling procedures and assists with scan system procedures
  • May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed
  • Maintain a constant awareness of customer and employee safety
  • Stocks and rotates merchandise in any area of the store as needed
  • Performs other duties as assigned or needed
Requirements
  • High School Diploma or equivalent
  • Communicating clearly and professionally, utilizing excellent verbal, written, and inter-personal communication skills
  • Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals
  • Applying clear understanding of overall company practices, including in-depth knowledge of policies/procedures, in order to effectively judge and react to customer activity
  • Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking)
  • Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
  • Perform basic math (add, subtract, multiply, and divide) and compute weights and measures
  • Perform primary duties efficiently and accurately with honesty and integrity
  • Ability to work any scheduled work shifts, including evenings, graveyard, overnight, weekends, and holidays as scheduled or required
  • Ability to perform all duties described in the appropriate department-specific job description (grocery clerk, cashier, and/or freight stocker)
  • Ability to understand overall company practices through previous experience in designated department (grocery or freight) or equivalent
  • Ability to properly use cleaning chemicals in accordance with manufacture's guidelines and instructions
  • Ability to properly handle food products per State and County laws, and WinCo standards
  • Ability to reach, lift, and maneuver objects of varying dimensions and weights up to 50 lbs. frequently
  • Ability to stand for long periods of time, walk, and move rapidly, bend, stoop, twist, and turn frequently
  • Ability to perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment, and work aides
  • Ability to understand state & federal regulations if certification is needed
  • Ability to perform primary duties efficiently and accurately
Additional Requirements
  • Must be at least 18 years old
  • Food Handlers Certification (Per State Laws)