Patron Experience Associate

6 days ago


Wheat Ridge, Colorado, United States Jefferson County Inc Full time
Job Description

We are seeking a dynamic and customer-focused individual to join our team as a Patron Experience Associate at the Jefferson County Inc. library.

The successful candidate will provide frontline library service to the diverse and growing residents of Jefferson County and beyond, helping people find the information they need in person, by phone, mail, or via electronic means.

Key Responsibilities:

  • Provides information, referrals, and reader's advisory assistance to patrons.
  • Locates materials using manual and electronic databases in JCPL and other sources.
  • Refers patrons to community resources and other appropriate resources for further information.
  • Advises patrons about online searching and promotes programs, classes, and workshops.
  • Conducts library tours and community outreach.

Requirements:

  • Fluent reading, speaking, and writing in English and Spanish.
  • Customer service experience preferred.
  • Public library experience preferred.

Benefits:

  • This position is eligible for standard benefits, including dental, medical, and vision insurance, paid time off, holidays, retirement matching, wellness programs, and tuition reimbursement.

Estimated Salary: $23.14 per hour (based on the hiring range of $19.65 - $24.57 per hour).

About Us

At Jefferson County Inc., we strive to create an essential destination where residents can find just the service, program, or material delivered in the way that fits them just right.

We are committed to providing outstanding customer service and serving our community with passion and dedication.



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