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Nursing Team Supervisor
2 months ago
Overview:
The Nursing Team Supervisor will hold operational responsibility for a designated nursing area/unit during a specific shift. This role involves providing direct nursing care approximately fifty percent of the time. Shifts may vary and could include weekends and holidays.
The Nursing Team Supervisor is tasked with planning, organizing, and directing nursing care for their shift, aligning with Mercyhealth's Mission, Vision, Values, and Philosophy.
This position requires maintaining clinical expertise in the assigned area and delivering direct patient care based on the needs of the unit.
The Nursing Team Supervisor ensures that the overall patient experience is exceptional, focusing on both the Quality of Care and the patient’s perception of services as defined by system dashboard goals.
This role also includes responsibilities such as participating in the recruitment, selection, orientation, training, coaching, and mentoring of the nursing team. Additionally, the Supervisor will provide input on performance evaluations and corrective actions as necessary. Other duties may be assigned.Responsibilities:
Essential Duties and Responsibilities
Demonstrates strong problem-solving skills in complex situations.
Ability to operate within budgetary and productivity targets to achieve organizational goals.
Participates in and supports staffing plans, staff evaluations, orientation of new personnel, ongoing education and development, competency assessments, and appropriate scheduling based on patient acuity.
Collaborates with the Manager/Clinical Leader to ensure that the knowledge, skills, and behaviors of the staff align with the unit's objectives.
Exhibits outstanding relationship-building capabilities.Possesses strong skills in fostering physician relationships.
Patient-centered with a commitment to delivering the highest standards of quality, safety, and customer service.
Accountable for achieving patient satisfaction targets (PressGaney and HCAHPS) within their areas of responsibility.
Supports operational improvements in quality and organizational changes identified for their areas.Knowledgeable about accreditation and certification standards relevant to their responsibilities.
Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Participates in hospital and departmental committees.
Demonstrated ability to develop and mentor staff and colleagues.
Leads by example, consistently exhibiting highly professional behavior. Holds oneself and others accountable for personal and professional standards.
Displays a passion for nursing.
Acts as a role model and coach for service standards and recovery practices.
Engages in departmental or unit performance improvement initiatives, which may include shared governance.
Utilizes critical thinking regarding patient safety and experience, appropriately escalating issues through the proper channels.
Education and Experience:
Graduate of an accredited nursing program.
BSN or a commitment to complete a BSN through an accredited completion program upon hire.
Certification/Licensure:
Licensed as an RN in the state of practice.
Current CPR or BLS certification required within 90 days (Other certifications may be required based on unit needs: ACLS, PALS, NALS)
Special Physical Demands:
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus.
Culture of Excellence Behavior Expectations:
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Adheres to policies and procedures; adapts to and manages changes in the environment; demonstrates accuracy and thoroughness with attention to detail; seeks ways to enhance and promote quality; applies feedback to improve performance; manages time and prioritizes effectively to achieve organizational objectives.
Service - Responds promptly to service requests; follows the Mercyhealth Critical Moments of service; meets commitments; adheres to confidentiality and security agreements; shows respect and sensitivity for cultural differences; effectively communicates information to partners; thinks system-wide regarding processes and functions.
Partnering - Commits to the Mission of Mercyhealth and Culture of Excellence through all actions; exhibits objectivity and openness to others' perspectives; engages actively in daily work; welcomes feedback; generates suggestions for improvement; embraces teamwork and supports positive change while valuing individuals.
Cost - Conserves organizational resources; understands fiscal responsibility; operates within approved budgets; develops and implements cost-saving measures; contributes to profitability and revenue.
