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Customer Service Lead

1 month ago

Bridgewater, Massachusetts, United States Burlington Full time
Customer Service Lead Job Description

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment and have a knack for inspiring and motivating others? We're seeking a skilled Customer Service Lead to join our team at Burlington Stores, Inc.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy to drive a customer-first focus and deliver a consistently great experience to all customers.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a high level of professionalism.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

What We Offer:

  • A competitive wage of $16 per hour.
  • Flexible hours and a rapidly growing brand with opportunities for advancement.
  • A variety of training and development opportunities to help you grow with us.
  • A fun and supportive work environment where you can make a difference in the lives of customers, colleagues, and the communities where we live and work.

About Burlington Stores, Inc.

We are an equal opportunity employer committed to workplace diversity and inclusion. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.