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Client Support Specialist

2 months ago

Red Lion, Pennsylvania, United States The Kraft Group Full time
Job Overview

Location
Red Lion, PA

Employment Type
Full Time

Education Requirement
High School Diploma or Equivalent

Work Schedule
Day Shift

Job Category
Administrative/Clerical

Position Summary

OBJECTIVE

The primary responsibility of this role is to deliver exceptional service to all internal and external clients by leveraging comprehensive knowledge of company offerings and effectively communicating solutions to product and service inquiries.

KEY RESPONSIBILITIES
  1. Update customer records by maintaining accurate account information.
  2. Engage potential clients by addressing inquiries related to products and services.
  3. Draft correspondence to gather additional information necessary for resolving customer issues.
  4. Maintain organized documentation for all customer interactions.
  5. Provide prompt feedback to the organization regarding service interruptions or client concerns.
  6. Ensure accurate pricing and implement necessary adjustments.
  7. Procure materials and manage vendor invoices as well as customer billing.
  8. Oversee inventory management.
  9. Address and resolve customer complaints, including arranging material pickups and processing credits.
  10. Participate in special projects and assignments as required by business needs.
  11. Safeguard all personally identifiable information and adhere to confidentiality and privacy standards in compliance with relevant regulations.
SUPERVISORY ROLE

This position does not include supervisory responsibilities.

SKILLS AND QUALIFICATIONS
  • Previous experience in data entry is preferred.
  • Strong communication and presentation abilities.
  • Proficient in computer applications related to data entry.
  • High School Diploma or Equivalent required.
  • Ability to thrive in a fast-paced environment.
  • Capable of working independently.
PHYSICAL REQUIREMENTS
  • Reasonable accommodations may be provided for individuals with disabilities to perform essential functions.
  • Regularly required to stand, walk, sit, and use hands for handling tasks.
  • Frequent communication through speaking and listening.
  • Occasionally required to reach with hands and arms.
  • Specific vision capabilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
  • This role is situated in a professional office setting.
  • Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are routinely utilized.
  • The noise level in the workplace is typically low to moderate.
ADDITIONAL INFORMATION

This job description is intended to provide a general overview of the responsibilities and requirements of the position. Duties and responsibilities may evolve as business needs change.

The Kraft Group is an equal opportunity employer. We assess qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.