Installation Process Manager
2 weeks ago
The Installation Process Manager at Renewal by Andersen of Florida oversees the installation process from start to finish, ensuring seamless execution and exceptional homeowner satisfaction. This role requires strong technical expertise, excellent communication skills, and the ability to lead a team of installation process associates.
Key Responsibilities
- Supervise installation process associates, providing training and coaching to ensure technical capabilities and customer service excellence.
- Regularly visit homeowner work sites to audit existing and new processes, ensuring compliance with regulatory procedures and industry standards.
- Meet or exceed homeowner expectations on installation timing, leading recruiting efforts to meet workforce requirements and manage independent contractors.
- Lead the safety initiatives of the installation process, ensuring safe practices are in place and followed.
- Accurately measure dimensions and determine installation processes for windows and doors.
- Ensure all regulatory procedures and requirements impacting the installation process are met.
- Supervise installation process associates, including performance planning, fostering open communication, and addressing team concerns and questions.
- Manage independent contractors, including contracts, selection, and training, to ensure installation process capacity.
- Work directly with homeowners to resolve installation process issues.
- Directly manage all associates involved in the installation process.
Requirements
- Basic understanding of installation processes and requirements.
- Previous customer service experience and conflict resolution skills required.
- Knowledge of applicable building codes and construction techniques.
- Previous work experience in recruiting and managing independent contractors.
- Ability to work and lead in a team environment.
- Basic financial knowledge. Previous P&L responsibility helpful, but not required.
- Must be willing to undergo a background check.
- Must have a valid Driver's License and clean driving record.
Rewal by Andersen careers offer unparalleled opportunities for growth and advancement. Our employees embody our core values: integrity, alignment, achievement, balance, and commitment. If these values resonate with you, we invite you to join our team.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
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