Club Operations Manager

23 hours ago

Murrieta, California, United States Taymax Group Full time

Job Summary

The Club Operations Manager will oversee the day-to-day operations of our fitness club, ensuring an exceptional member experience and a financially successful club. This role requires strong leadership and team management skills, as well as the ability to motivate and develop a high-performing staff.

Key Responsibilities

  • Recruit, hire, train, and develop a high-performing staff, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Staff Management

Additional Responsibilities

  • Lead by example, maintaining consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage progressive discipline and termination as needed.

Customer Service

  • Greet members and guests, providing exceptional customer service to ensure everyone feels welcome.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system, tour and sign up new members, log amenities, and communicate updates or events to members and guests.
  • Facilitate all member requests and help to resolve any member issues and questions.

Facility Maintenance

  • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
  • Ensure the front desk area and lobby are clean and orderly.
  • Participate in regular facility cleaning and club upkeep, such as mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.

Additional Duties

  • Manage marketing efforts, ensuring staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Make daily bank deposits.
  • Prepare all HR-related forms and send to Corporate HR and Payroll Team.
  • Track statistics and reports (weekly, monthly, annually).
  • Provide backup support for any employee who is absent.
  • Other duties as assigned based on club needs.

Qualifications/Requirements

  • Must be 18 years of age or older, have a high school diploma/GED equivalent, and have a passion for fitness and health.
  • One to three years of experience in a management role preferred.
  • Computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Strong leadership, team building, and coaching skills.
  • Direct experience managing customer-focused teams in the fitness or similar industry.
  • Exceptional customer service and conflict resolution skills.
  • A hard-working, enthusiastic, and energetic management style.
  • Organization, problem-solving, and planning skills.
  • Ability to work independently as well as part of a team.
  • Must have a valid driver's license, acceptable driving record, and must have own reliable means of transportation.

Physical Demands

  • Continual standing and walking.
  • Continual talking and listening in person or on the phone.
  • Must be able to lift up to 50 lbs as well as bend, crouch, and reach on a daily basis.
  • Will occasionally encounter toxic chemicals.

Equal Opportunity Employer

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives.

Our success is directly related to our people, and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we can all call the Judgment Free Zone.

This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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