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Experience Guide

2 months ago

Chandler, Arizona, United States the now corporation Full time
{"title": "Job Description", "content": "Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Experience Guide. In this role, you will be responsible for providing exceptional service to our guests, ensuring a clean and presentable facility, and assisting with various administrative tasks.

Key Responsibilities
  • Ensure the facility is always clean and presentable to The NOW standards.
  • Be accountable for transactional corrections and follow-up.
  • Assist with group bookings and communicate directly with group inquiries.
  • Maintain documents, reports, spreadsheets, and protocols as directed.
  • Participate in retail and back-of-house inventory counts.
  • Assist in forecasting staff needs, related to seasons and staff retention.
  • Participate in boutique supplies, retail, linen, and equipment inventory weekly to ensure the facility is well prepared and replacement purchases are planned monthly.
  • Share suggestions, voice challenges, or any specific concerns to the Leadership Team.
  • Assist General Manager with guest complaints and/or concerns.
  • Collaborate with the Leadership Team during regular meetings regarding any improvements.
  • Support in daily Programs operations as a Manager on Duty, especially during the evening programming hours.
Requirements
  • Must be customer service focused.
  • Must understand the basic principles of auditing, balancing, and closing out accounts.
  • Must be able to commit and meet sales goals of the boutique.
  • Must be able to respond to individual guest needs and adhere to The NOW Massage standards as written in the employee handbook.
  • Must have excellent communication and problem-solving skills.
  • Must have Apple and Microsoft Literacy.
  • Must know how to operate printers and various other office equipment.
  • Must be able to prioritize tasks and handle multiple tasks simultaneously.
  • Willingness to work flexible hours including days, evenings, weekends, and holidays.
What We Offer
  • Aggressive bonus structure.
  • Discounted Services.
  • 10% Discount massages for family members.
", "lang_code": "en-US"}