Quality Assurance Manager
1 week ago
As a Quality Assurance Manager at Hearthside Food Solutions, you will lead and represent the Quality team on the plant floor, providing direction to maintain the Quality Assurance systems in place. You will aid in managing facility internal audits, compliance to GFSI-customer-regulatory requirements, coaching-teaching-mentoring QA staff, and supporting continuous improvement activities in the plant.
This position reports to the Quality Manager and supervises approximately 20 employees (2 Assistant Supervisors and all levels of Quality Technicians).
Key Responsibilities- Lead GFSI initiatives and serve as backup to the QA/Sr. QA Manager for all things Food Safety & Quality
- Ensure preparation and compliance of all Quality Systems material and information often utilized in audits
- Participate and at times lead the audits with companies, agencies, and auditors for the site team
- Perform and maintain risk assessments for new materials coming into the facility
- Execute and lead RCA-CAPAs in accordance with corporate and site policies
- Investigate consumer complaints and monitor corrective action effectiveness
- Maintain and monitor the Quality Notification (QN) or similar supplier incident system to close out
- Generate-Review-Close Incident Reports as related to FSQA
- Coach-Teach-Mentor QA Staff to help build contingency plan bench strength
- May be required to maintain staffing schedules and provide feedback for QA Staff performance reviews
- Aid in management of commercialization projects from a quality perspective to assure specifications are met
- Advise commercialization and production teams on process specifications, process capabilities, and customer requirements to include recipe and sensory
- Be able to perform Mock Recall / Trace exercises as required
- Oversee Document & Record Control programs as they pertain to FSQA
- Support QA Manager and commercialization teams in integrating customer and compliance requirements into internal specifications
- Actively participate in the Hearthside Production System activities (Drumbeat, Weekly KPI, Tiered Auditing, etc.)
- Participate in sensory and/or product evaluation tests as required by site
- May serve as primary Quality liaison on test, proof of concept, and initial production runs
- May serve as primary resource to track action items developed via test runs through closure
- Aid in monitoring Sanitation activities including, but not limited to verification of MSS, PEM and non-PEM swabbing, and Pre-Operational inspection
- Coordinate QA and Production training related to FSQA requirements and initiatives
- Perform other duties as assigned
- PCQI (Preventative Controls Qualified Individual) or HACCP (Hazard Analysis and Critical Control Points) Training Certificate
- GFSI (Global Food Safety Initiative) certification a plus
- Basic Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) tools
- Skilled in internal Auditing
- Influencing Quality Culture behaviors
- Standard Operating Procedure/Standard Work generation
Frequent production environment exposure which includes noise, dust, heat, cold, moving machinery, fork lifts, and slippery floors
Ability to work in hot or cold temperatures dependent upon site (Bakery vs Frozen)
Handle daily employee issues
TravelUp to 10% is possible
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