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Xfinity Sales Associate

2 months ago

Lowell, Massachusetts, United States Comcast Full time

Comcast unites the finest in media and technology, driving innovation to deliver exceptional entertainment and online experiences. As a leading Fortune 50 company, we set the standard across various innovative sectors, creating diverse career opportunities in numerous locations and fields. Our remarkable team is at the forefront of change, bringing cutting-edge products and services to millions of customers daily. If you share our commitment to teamwork, our vision to transform industries, and our ambition to lead the future in media and technology, we invite you to enhance your career at Comcast.

Position Overview
As a Sales Associate, you will assist and guide customers regarding our products and services, utilizing your knowledge and skills to provide a premier sales and service experience. You will work under moderate supervision and be accountable for your individual performance and its impact on the team.

Key Responsibilities

  • Enthusiastically represent our products and services by demonstrating expertise and sharing knowledge with customers.
  • Conduct product demonstrations to educate customers on the full range of product capabilities, enhancing their overall experience.
  • Adopt a customer-centric approach in all interactions, actively listening to customer needs and offering suitable solutions.
  • Meet sales and customer satisfaction objectives consistently.
  • Facilitate comprehensive onboarding for customers, ensuring they fully understand how to utilize our products and services.
  • Handle operational and administrative tasks efficiently, collaborating with customer care to resolve issues as needed.
  • Exhibit professionalism and integrity in all customer interactions, maintaining a friendly demeanor with both customers and colleagues.
  • Adhere to all company policies and retail operational procedures.
  • Complete training requirements and participate in team meetings and learning sessions. Understand the sales compensation plan and its key components.
  • Be flexible with your schedule, including evenings, weekends, and holidays, and be prepared to work in various locations as required. Maintain regular attendance and be able to lift boxes weighing up to 25 pounds and remain active throughout the store.
Employee Expectations:
  • Embrace our Operating Principles and let them guide your work.
  • Continuously enhance the customer experience by prioritizing their needs and providing detailed options at every interaction.
  • Be a knowledgeable advocate for our innovative technology, products, and services, especially our digital tools.
  • Engage actively in the Net Promoter System, contributing to employee and customer feedback initiatives.
  • Aim for outstanding results and foster growth while promoting diversity and inclusiveness. Collaborate effectively as a team to achieve significant outcomes.
Benefits of Working at Comcast:
  • Opportunities for Development and Advancement
  • Parental Leave
  • Vacation Time
  • Employee Resource Groups
  • Comprehensive Medical/Dental/Vision Insurance from Day 1
  • 401k Matching Program
  • Discounted Services (eligibility based on residence)
  • Xfinity Mobile Discounts
  • Additional benefits and perks
Disclaimer:
  • This information is intended to convey the general nature and level of work performed by employees in this role and is not a comprehensive list of all duties, responsibilities, and qualifications.
Comcast is an Equal Opportunity Employer

Compensation Overview
Base Pay: $19.00

Total Target Compensation (Base Pay plus Targeted Commission): $26.69

Our sales compensation programs offer the potential for significant earnings for those who exceed their sales targets. Base pay is part of the Total Rewards package that Comcast provides to recognize and compensate employees for their contributions. Most sales roles are eligible for commission, while non-sales positions may qualify for bonuses. Comcast also offers comprehensive benefits to eligible employees, designed to support you physically, financially, and emotionally. Please refer to our careers site for more details on compensation and benefits.

Education Requirements
High School Diploma / GED (Required)

Experience Requirements
2-5 Years in a related field.