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Bank Branch Leadership Role
1 week ago
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This role involves managing the branch in the absence of or in conjunction with the Market Manager. Key responsibilities include:
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- Hiring, coaching plans, progressive discipline, performance reviews, promotions, and salary recommendations of branch staff.
- Building trust with customers by identifying their financial goals through established customer experience processes and proactively providing advice and guidance.
- Participating in creating marketing plans and promotions to move the branch forward.
- Following up with customers as outlined in the customer experience process and working with the Market Manager to establish and execute sales plans.
- Overseeing all aspects of branch activities to achieve branch goals and representing the Bank in the utmost professional dress and demeanor.
- Directing branch activity to provide high-quality customer service, achieve retail sales goals, and deliver that service profitability through a well-trained and motivated staff.
- Representing the Bank through visible leadership involvement in various community-related activities to promote goodwill and generate new business.
- Maintaining effective risk management and daily operations of the branch, minimizing teller differences and charge-offs, researching teller differences, complying with regulatory requirements, and balancing ATM's, Vault, and Branch.