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Automotive Body Shop Director

2 months ago


Nashville, Tennessee, United States Action Nissan Full time

**Job Summary**

Action Nissan is seeking a highly skilled and experienced Automotive Body Shop Manager to lead our body shop team. As a key member of our management team, you will be responsible for creating and implementing strategies to drive business growth, improve customer satisfaction, and increase productivity.

**Key Responsibilities**

• Establish and maintain a system to accurately forecast body shop business demand

• Staff and schedule body shop staff to meet customer demand

• Direct retail marketing efforts to grow demand using pricing, merchandising, and customer input

• Establish and maintain labor standards to optimize productivity and serve customer needs

• Manage systems to consistently assure positive customer perceptions of experience

• Manage advisors/estimators to ensure effective demonstration of telephone skills, problem-solving skills, active listening skills, and relationship building

• Manage technicians to ensure adequate product knowledge, problem-solving skills, repair techniques, and mechanics

• Establish and manage systems and procedures for cost-effective preparation for the sale of new and used cars

• Achieve customer satisfaction goals measured by manufacturer surveys

• Manage staff for optimum team productivity and job satisfaction

• Establish and maintain effective internal communications within the body shop team

• Manage team in ways that minimize turnover and encourage professional growth

• Establish and maintain department safety and security systems that minimize work loss injuries and financial losses

• Establish and maintain cleanliness and maintenance procedures that create a positive and professional image of the Department, measured by customer surveys and company audits

• Establish and manage continuous improvement efforts that result in the Department consistently achieving high levels of accuracy in writing/estimating, repairs and billing

**Requirements**

• Valid in-state driver's license and have and maintain an acceptable, safe driving record

• Must be at least 18 years of age

• Ability to pass a pre-employment background check and drug screen for illegal substances

• Authorized to work in the United States