Customer Success Advocate

4 weeks ago


Grand Prairie, Texas, United States HAI, inc Full time
Job Title: Customer Success Representative

About the Role:

The Customer Success Representative is a key member of our team at HAI, inc, responsible for delivering exceptional customer experiences. This role requires a strong ability to build rapport, establish relationships, and communicate effectively with various types of customers.

Key Responsibilities:

  • Customer Engagement: Provide product and service information, consult with customers to understand their needs, and develop curated recommendations.
  • Relationship Building: Develop and maintain relationships with new customers, ensuring complete satisfaction throughout the experience.
  • Communication: Answer and address questions and concerns efficiently, escalating concerns to the appropriate department or team member.
  • Problem-Solving: Overcome objections respectfully and professionally, receiving customer feedback to improve the customer experience.
  • Training and Development: Attend daily meetings and training sessions to build product knowledge, learn new customer service tactics, and stay up-to-date on available promotions.

Requirements:

  • Prior sales, customer service, cold-calling, or client relations experience.
  • Solution-oriented mindset with the ability to overturn objections and answer technical questions.
  • Excellent presentation, negotiation, and verbal communication abilities.
  • Independent and self-motivated, with the ability to work effectively in a team setting.
  • Outstanding time management, prioritization, and organization skills.

About HAI, inc:

We are committed to challenging the status quo of the customer experience, delivering solutions-focused, personal, and uplifting experiences. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for.

Join our team:

At HAI, inc, we value our team members and offer opportunities for personal development and advancement. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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