Nurse Care Coordinator

3 weeks ago


Matthews, North Carolina, United States Atrium Health Full time

Job Summary

As a key member of the Atrium Health team, the Nurse Care Coordinator will play a vital role in assessing and directing comprehensive nursing care using telephone triage protocols. This position requires a skilled nurse who can provide and assess the effectiveness of patient family education initiatives.

Key Responsibilities

  • Perform telephone triage with a diverse patient population, assessing needed care and collaborating with patients and others to provide clinical solutions.
  • Provide comprehensive nursing assessment in an untraditional nursing environment, actively participating in team conferences and helping assess patient education needs.
  • Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients, regardless of follow-up needs before office opening.
  • Notify designated leadership of operational concerns.

Requirements

  • Graduate from an accredited School of Nursing required. BSN preferred.
  • Current license to practice as a Registered Nurse in the state of North Carolina required.
  • Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in.
  • Experience in telephone triage, pediatrics, and ED triage is desired.
  • BLS required per policy guidelines.

Physical Requirements

  • Work requires long periods of sitting and utilizing a telephone headset.
  • Work requires walking, standing, lifting, reaching, stooping, bending, pushing, and pulling.
  • Must be able to lift 25 pounds.
  • Must speak English and adapt to fit the patient audience while conveying information.
  • Intact sense of sight, hearing, smell, and touch.
  • Good finger dexterity.
  • Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
  • Must be able to respond quickly to changes in patient or call center conditions.

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