Nurse Care Coordinator
3 weeks ago
Job Summary
As a key member of the Atrium Health team, the Nurse Care Coordinator will play a vital role in assessing and directing comprehensive nursing care using telephone triage protocols. This position requires a skilled nurse who can provide and assess the effectiveness of patient family education initiatives.Key Responsibilities
- Perform telephone triage with a diverse patient population, assessing needed care and collaborating with patients and others to provide clinical solutions.
- Provide comprehensive nursing assessment in an untraditional nursing environment, actively participating in team conferences and helping assess patient education needs.
- Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients, regardless of follow-up needs before office opening.
- Notify designated leadership of operational concerns.
Requirements
- Graduate from an accredited School of Nursing required. BSN preferred.
- Current license to practice as a Registered Nurse in the state of North Carolina required.
- Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in.
- Experience in telephone triage, pediatrics, and ED triage is desired.
- BLS required per policy guidelines.
Physical Requirements
- Work requires long periods of sitting and utilizing a telephone headset.
- Work requires walking, standing, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift 25 pounds.
- Must speak English and adapt to fit the patient audience while conveying information.
- Intact sense of sight, hearing, smell, and touch.
- Good finger dexterity.
- Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
- Must be able to respond quickly to changes in patient or call center conditions.
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