Customer Experience Specialist

1 week ago


Holyoke, Massachusetts, United States Knitwell Group Full time
About Us

At LOFT, we're dedicated to creating a welcoming and inclusive environment where customers can find their perfect fit. We believe in empowering women to express themselves through fashion and providing exceptional customer service.

We're seeking a Customer Experience Specialist to join our team in Holyoke, MA. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining visual standards, and driving sales growth.

The ideal candidate will have excellent communication skills, a passion for fashion, and the ability to work well under pressure. If you are a driven and results-oriented individual who is eager to contribute to a dynamic and fast-paced retail environment, we encourage you to apply.

Key Responsibilities:
• Provide exceptional customer service by anticipating customers' needs, answering product questions, and making recommendations.
• Maintain store visual standards by ensuring merchandise is properly displayed, restocked, and facing.
• Drive sales growth by leveraging loyalty programs, promotions, and other sales initiatives.
• Collaborate with colleagues to achieve sales goals and support business objectives.
• Maintain a high level of product knowledge and stay up-to-date on fashion trends and brand offerings.
• Perform tasks as needed to ensure store operations run smoothly, including opening and closing procedures, cash handling, and inventory management.

Requirements:
• 1+ years of retail experience, preferably in a fashion or clothing store.
• Excellent communication and interpersonal skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic math skills and accuracy with handling cash and operating a Point of Sale system.
• Physical ability to stand for long periods, lift up to 30 lbs, and maneuver around the sales floor and stockroom.

Salary: The estimated annual salary for this role is $42,000 - $55,000, depending on experience.

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