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Operations Manager Trainee

2 months ago

Florence, South Carolina, United States BlueCross BlueShield of South Carolina Full time
Job Summary

As a Management Trainee, you will have the opportunity to develop your leadership skills and gain hands-on experience in a management role. You will be responsible for leading a team of operations staff, ensuring compliance with service level agreements, and providing administrative support.

Key Responsibilities
  • Establish and maintain a high level of service and support to internal and external customers
  • Direct associates to ensure all work responsibilities are handled effectively and efficiently
  • Monitor performance levels to ensure contract or company compliance
  • Prepare and analyze reports on quality, timeliness, service, support, projects, and staff
  • Provide coaching and training to staff based on quality control monitoring audits and other tools
  • Administer quality policy and procedures to ensure compliance with internal and external guidelines
  • Participate in project plans for divisional and departmental strategic plans
  • Motivate and maintain morale of team with effective leadership
  • Provide education and training regarding policies and procedures to internal and external customers
Requirements
  • Bachelor's degree
  • 4 years of job-related work experience or Associate's degree and 2 years of job-related work experience
  • Required software and tools
Benefits
  • 401(k) retirement savings plan with company match
  • Fantastic health plans and free vision coverage
  • Life insurance
  • Paid annual leave and nine paid holidays
  • On-site cafeterias and fitness centers
  • Wellness programs and healthy lifestyle premium discount
  • Tuition assistance
  • Service Recognition
About Us

We are an equal opportunity employer and strive to create a diverse and inclusive workplace. We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.