Senior Product Investigation Specialist
3 weeks ago
About the Role:
West Pharmaceutical Services is seeking a skilled and detail-oriented Senior Product Investigation Specialist to join our team in Scottsdale, Arizona. As a key member of our Quality Department, you will play a critical role in investigating product complaints and ensuring the quality and safety of our electro-mechanical drug delivery devices.
$123,456 - $145,678 per year
As a Senior Product Investigation Specialist, you will work under the direction of the Product Analysis Manager to support activities related to product root-cause failure investigations. Your primary responsibilities will include:
- Conducting thorough investigations to determine the root cause of customer complaints pertaining to issues beyond device functionality.
- Collaborating with cross-functional teams to identify and implement corrective actions.
- Communicating findings and results to customers and internal stakeholders in a clear and concise manner.
- Maintaining accurate records and documentation of investigation results and follow-up actions.
To be successful in this role, you should possess:
- A minimum of 5-8 years of experience in a manufacturing or quality assurance environment.
- Strong analytical and problem-solving skills with the ability to prioritize and complete multiple tasks efficiently.
- Effective communication and interpersonal skills with the ability to collaborate with diverse teams and stakeholders.
We offer a competitive salary range of $123,456 - $145,678 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) retirement plan and paid time off.
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