Senior Product Investigation Specialist

3 weeks ago


Scottsdale, Arizona, United States West Pharmaceutical Services Full time

About the Role:

West Pharmaceutical Services is seeking a skilled and detail-oriented Senior Product Investigation Specialist to join our team in Scottsdale, Arizona. As a key member of our Quality Department, you will play a critical role in investigating product complaints and ensuring the quality and safety of our electro-mechanical drug delivery devices.

$123,456 - $145,678 per year

As a Senior Product Investigation Specialist, you will work under the direction of the Product Analysis Manager to support activities related to product root-cause failure investigations. Your primary responsibilities will include:

  • Conducting thorough investigations to determine the root cause of customer complaints pertaining to issues beyond device functionality.
  • Collaborating with cross-functional teams to identify and implement corrective actions.
  • Communicating findings and results to customers and internal stakeholders in a clear and concise manner.
  • Maintaining accurate records and documentation of investigation results and follow-up actions.

To be successful in this role, you should possess:

  • A minimum of 5-8 years of experience in a manufacturing or quality assurance environment.
  • Strong analytical and problem-solving skills with the ability to prioritize and complete multiple tasks efficiently.
  • Effective communication and interpersonal skills with the ability to collaborate with diverse teams and stakeholders.

We offer a competitive salary range of $123,456 - $145,678 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) retirement plan and paid time off.



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