Customer Experience Data Analytics Manager

5 days ago


Harrisburg, Pennsylvania, United States Rentokil North America Full time

About Us

Rentokil North America is dedicated to protecting people, enhancing lives, and preserving the planet. With a strong legacy of excellence, we aim to fulfill our mission through innovative data-driven solutions.

Job Description

This role involves working as a Customer Experience Data Analytics Manager, leading the development and maintenance of solutions related to end-to-end customer experience data. The successful candidate will be responsible for analytical reporting, business trends and correlations, and predictive modelling to prioritize business initiatives and improve efficiency and quality of the customer experience.

Principal Duties and Responsibilities

Key responsibilities include:

  • Leading data mining and collection procedures, maintaining governance with data architecture and business intelligence teams
  • Ensuring data quality and integrity, interpreting and analyzing data problems, and translating them into meaningful information and visualizations for executive leadership and department heads
  • Conceiving, developing, planning, and prioritizing data projects in partnership with CX leadership, building analytic systems and predictive models to support ongoing and future data needs

Requirements

To excel in this position, candidates must have:

  • Seven years of relevant experience in data science or a related analytical field
  • Advanced knowledge of statistical/data mining methods and application, statistical and analytical model development, data modelling techniques, and tools such as R, Python, SAS, and visualization tools like PowerBI, Tableau, Quik

Benefits

Rentokil North America offers a competitive salary of $130,000 per year, plus benefits including health insurance, retirement plan, vacation days, and company-paid holidays. Our Total Rewards Program includes professional and personal growth opportunities, tuition reimbursement benefits, and a 401(k) retirement plan with company-matching contributions.



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