Customer Service Associate

1 week ago


Great Falls, Montana, United States Patterson Full time
Job Description:

Patterson is seeking a skilled Customer Service Representative II to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to internal and external customers.

This role involves assisting customers with order entries, ensuring accuracy and compliance with company policies. You will develop strong relationships across functions, provide impeccable service, and drive sales through proactive engagement.

Key Responsibilities:
  • Process and ensure accuracy of customer transactions in order entry systems
  • Maintain accurate customer and territory records, document all customer interactions, and generate reports
  • Monitor scheduled shipment dates to ensure timely delivery and maintain regulatory guidelines
  • Develop strong working relationships with customers, manufacturing partners, and internal teams
Requirements:
  • High School Degree or equivalent
  • Exceptional customer service and organizational skills
  • Accuracy and strong attention to detail
  • Effective verbal, written, and interpersonal communication skills
  • General computer proficiency including knowledge of MS Office
Preferred Qualifications:
  • Associate's Degree or equivalent combination of education and experience
  • Agricultural background with experience in production animal husbandry (helpful)
  • Proficiency in SAP or related ERP systems
What We Offer:
  • Competitive salary: $45,000 - $60,000 per year
  • Full Medical, Dental, and Vision benefits
  • 401(k) Match Retirement Savings Plan
  • Employee Stock Purchase Plan (ESPP)
  • Paid Time Off (PTO) and Holiday Pay
  • Volunteer Time Off (VTO) and Educational Assistance Program (Tuition Reimbursement)
  • Full Paid Parental and Adoption Leave
  • LifeWorks (Employee Assistance Program)

We are an equal opportunity employer and welcome applicants from diverse backgrounds. We believe our employees' unique experiences and differences strengthen us and drive our success.



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